Each case is one of a kind. If, for any reason, you are not satisfied with what we made for you, we will do everything we can to make it right. Depending on the product, the reason for your dissatisfaction, and the amount of time that has passed since you received your purchase, we will help figure the best course of action for a replacement, exchange or refund. Refunds are available within 20 days of receiving your order. If a refund is given, it will be for the full price you paid for the item, unfortunately, we cannot refund the return shipping fee back to us unless your product arrived damaged or was produced incorrectly. Misuse, damage from accidents and daily wear do not constitute as a reason for warranty.
To start a refund, send an email to firstname.lastname@example.org with your Order Id and a description of why you want to return the product and whether you desire a replacement, exchange or a refund. We will respond within 1-2 business days. Once we receive your return we will process your replacement, exchange or refund. In cases of manufacturing errors, we may simply ask you to provide us with photographic proof of the defect to evaluate, so that we can get your replacement shipped out right away if approved; taking care of returning the defective item once you have the replacement. Refund requests that are not due to shipping damage or a manufacturing error will need to be returned to the customer’s expense for evaluation.
When we refund an order, we credit your original payment method as quickly as possible, typically the day we receive your return. It can sometimes take up to 5 business days for the credit to appear on your statement although it usually appears in just a day or two. This waiting period is based on your individual banking institution’s process and policies.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange, but contact us anyway to find a possible solution. Our first priority is the satisfaction of our customers so we will always strive to solve it transparently and as fast as possible.
Before you Process a Return:
- By issuing a return to Acorn Wood, you agree to the terms of the Return Policy.
- The return shipping costs are the customer’s responsibility.
- If the return does not meet the criteria above, the return will be rejected and discarded by Acorn Wood and a refund will not be issued.
- Acorn Wood will not send back rejected merchandise to the customer.
- If you are returning a “gift”, you will need the zip code to the shipping address and order number used to place the order.
- Original shipping fees are non-refundable.
- Acorn Wood does not hold or accept responsibility for packages or items lost, stolen, or stuck in transit when being delivered back to our distribution center.
Damaged items must be reported/emailed within 3 days of receipt with photos attached to email@example.com If not reported within 3 days, we will not issue replacements. Arine is not responsible for normal wear and tear to items purchased and will not issue a new item outside of the 3 day window of receiving the item.
If you have receivedan incorrect item, please contact firstname.lastname@example.org within 3 days of receiving your order with a picture of the items and packing slip.
Considered “final sale” and may not be returned for store credit or a refund.
- Sale/Clearance items (as indicated on the product page)
- To Process a Return: Domestic and International Customers:
By processing a return you acknowledge and have read our entire Return Policy and understand the Terms.
Please email email@example.com to begin to process a return. Please include the order number, zip code to the shipping address, and which items you would like to return.
Undelivered or Unclaimed shipments:
Arine cannot be held responsible for unclaimed packages or other reasons of being not delivered (wrong address details etc.). Undelivered parcels are returned back to us in time (weeks usually). A customer is not eligible to claim refund due to problems related to wrong given shipping address or your local/national postal services, which we have no control over. A re-delivery is possible after payment via PayPal to firstname.lastname@example.org of the following shipping charges for re-sending the parcel.
Long delivery times:
Sometimes it can happen that deliveries take longer to reach their destination. This is due to
A customer is not eligible to a claim/refund due to long delivery times since the problems are related to your local/national postal services, which we have no control over.
If the parcel is taking longer than expected, please contact us and we will open an investigation report, where it takes up to 14 days to receive an answer regarding your shipment (it has to be in transit for at least 31 days before we can do an investigation).
When we receive an answer we either give a full refund if the parcel is confirmed lost or contact you regarding the status of your shipment (if found when delivery is scheduled).
Shipping charges are as follows:
Acorn Wood does not hold or accept any responsibility for packages that have been stated as items lost, stolen, stuck in transit, or delivered. We do not issue refunds or store credit for packages that the courier confirms as lost in transit or delivered. Please contact your local postal service to locate your order.
International Shipping: Acorn Wood is not responsible for the payment of Customs or VAT Fees. The fee varies and is determined by each country and cannot be calculated in advance. By processing an order, you agree and acknowledge you will pay any Customs and VAT fees that may occur.